Refund policy

Esha Naturals Return & Refund Policy

Effective date: 8/15/2026

At Esha Naturals LLC, each product is handmade in small batches with care. Because our skincare products are personal-care items and we cannot safely resell products once they have left our control, we do not accept returns or exchanges for products that are opened, used, or simply unwanted.

We stand behind the quality of our products and will help resolve issues involving items that arrive damaged, defective, incorrect, or materially different from your order.

Eligible issues

Please contact us within 7 calendar days of delivery if:

  • Your product arrived damaged during shipping
  • Your product is leaking, broken, or otherwise unusable upon arrival
  • You received the wrong item
  • Your order is missing an item
  • Your product appears to have a manufacturing defect
  • Your item is materially different from the item you ordered

To help us review your request, please email support@eshanair.com with:

  • Your order number
  • Your full name and the email used for the order
  • A brief description of the issue
  • Clear photos of the item, packaging, shipping box, and shipping label, when applicable

Please keep the product, all original packaging, and the shipping box until we finish reviewing your claim. We may request additional information or ask that the item be returned if appropriate.

Non-returnable items

For health, hygiene, safety, and product-integrity reasons, the following items are not eligible for return or exchange unless they arrived damaged, defective, or incorrect:

  • Opened or used skincare, body-care, hair-care, or cosmetic products
  • Products without original packaging
  • Products damaged after delivery due to misuse, improper storage, or mishandling
  • Items that have been altered, mixed with other products, or used contrary to the label directions
  • Clearance, final-sale, promotional, or gift items, unless damaged, defective, or incorrect
  • Gift cards
  • Products returned because of a change of mind, scent preference, texture preference, or personal preference
  • Products that may not work for an individual skin type, unless there is a verified product defect or order error

Important skincare note

Natural and handmade products may vary slightly from batch to batch in color, aroma, texture, or appearance. These normal variations do not affect product quality or performance and are not considered defects.

Because every person’s skin is different, we recommend reviewing ingredient lists carefully and performing a patch test before full use. If irritation occurs, discontinue use immediately. A personal sensitivity or allergic reaction is not automatically considered a product defect; however, please contact us so we can review the situation and assist where possible.

Resolution options

Once your claim is approved, Esha Naturals may provide one of the following, depending on the situation and item availability:

  • A replacement product
  • A replacement shipment
  • Store credit
  • A refund to the original payment method
  • A partial refund, when appropriate

For approved damage, defect, or order-error claims, Esha Naturals will cover reasonable return shipping costs if we require the item to be returned.

Refunds, when approved, are issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.

Shipping damage

If your package arrives visibly damaged, please take photos before opening it, if possible. Report shipping damage within 7 calendar days of delivery so we can promptly investigate the issue with the carrier and arrange an appropriate resolution.

Cancellations and changes

We process handmade orders quickly. If you need to cancel or change an order, contact us at support@eshanair.com as soon as possible.

We can only cancel or modify an order before it has been processed or shipped. Once an order has shipped, it is subject to this Return & Refund Policy.

Contact us

For help with an order, please contact:

Email: support@eshanair.com
Website: www.eshanair.com
Business hours: 8 am CT- 5 pm CT, Monday- Sunday.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@eshanair.com.